Frequent Questions
Limited edition items are unique pieces that are made in smaller quantities (under 100) and they will not be restocked. Each limited edition item is assigned a unique number, indicating its position out of 100 (e.g., 52/100). These exclusive pieces often feature special details, materials, or designs that distinguish them from our regular product offerings.
Regrettably, once an order has been placed, we are unable to make modifications. We kindly ask customers to thoroughly review their orders before finalizing. For any inquires or personalized assistance, please do not hesitate to contact our dedicated customer support team for further assistance.
You can return your items within 10 calendar days of receiving your order. Please check the delivery date on the carrier’s website to ensure you’re still within that time frame.
Yes. All qualifying items purchased from dianamarcela.co are eligible for a free alteration. This includes minor adjustments such as hemming and simple modifications. For more extensive alterations, a fee may apply. Reach out to our customer support team to discuss your specific needs and receive personalized assistance with any alterations beyond the basic scope. Please note: Returns are not accepted on items that have been altered.
Digital gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards never expire and incur no additional processing fees. After you’ve placed your order, we will send the gift card to your e-mail address. To gift it to someone else, simply forward the email containing the gift card to the intended recipient. Please Note: Gift cards are non-refundable.